Need help?
We reply by email within two working days. Pick the right address and it goes faster.
Questions and suggestions
About the app, the map, your account.
ola@loozygo.comPersonal data
Access, correct or delete what we hold about you.
privacidade@loozygo.comSecurity
Found a flaw? Tell us first.
security@loozygo.com
Frequently asked questions
Is the app free?
Yes. Searching, viewing details and contributing is free and ad-free. Some toilets charge at the door; in that case the price shows on the listing.
Do I need an account?
Not to search: you can explore without one. To add, rate, send photos or save favourites you need an account, so every contribution has an author and reports work.
How do I add a toilet?
On the map, tap «Add». Mark the spot, say how you get in (free, paid, customers only) and what it has. Add a photo if you like. It's visible right away.
I saw a review or photo that shouldn't be there.
On the toilet's listing, every review and photo has a «…» button with «Report» and «Block author». What you report disappears for you immediately; three reports from different people hide it for everyone until we review it.
How do I delete my account?
In the app, under Profile › Account settings › Delete account. If you no longer have the app, the «Delete your account» page explains how to ask by email.
Where does the data come from?
The initial base comes from OpenStreetMap (© OpenStreetMap contributors, ODbL licence) and grows with contributions from people who use the app.
Delete your account
Don't have the app installed? See how to request deletion.